Shipping policy

Shipping Policy

At 9 Lives Co., every item is made to order. This means your shirt is produced especially for you before it is shipped.

 

Production Time

Most orders are produced and ready to ship within 2–7 business days after your order has been submitted for production.

Production times may be longer during holidays, high-volume periods, or if a product is temporarily unavailable.

Please note that production time is separate from shipping time.

Estimated Shipping Times

We currently ship within the United States only.

Once your order has been produced and shipped, estimated delivery is approximately 2–5 business days.

Please note that delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside our control may occasionally affect delivery times.

Shipping Rates

Shipping costs are calculated at checkout based on the items in your order.

All orders are fulfilled through our print-on-demand fulfillment partner in the United States.

 

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please check your shipping address carefully before completing your order.

If an incorrect or incomplete address is provided, delivery may fail or the package may be returned.

If you notice an address mistake, contact us as soon as possible at 9lives.support@gmail.com.

Once an order has entered production or shipped, we cannot guarantee that the address can be changed.

Additional costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

If your package has not arrived within the expected delivery period, please contact us at:

9lives.support@gmail.com

Please include your order number so we can investigate the shipment.

We will work with our fulfilment partner to determine the appropriate resolution for eligible lost shipments.

Multiple Packages

In some cases, items within the same order may be produced by different fulfilment facilities and shipped separately.

You may therefore receive more than one package or tracking number for the same order.

Questions About Your Order?

If you need help with shipping or delivery, contact:

9 Lives Co.

9lives.support@gmail.com

We’ll be happy to help.