Refund policy

Returns, Refunds & Replacements

We want you to love your 9 Lives Co. order. Because each item is made to order especially for you, please review your order details and size selection carefully before purchasing.

 

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Email us at 9lives.support@gmail.com and include:

- Your order number

- A brief description of the problem

- Clear photos showing the item and the issue

Once we review your request, eligible orders may receive a free replacement or refund.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

Wrong Size, Color or Change of Mind

Because our products are printed on demand and made specifically for each order, we cannot accept returns or exchanges if:

- The wrong size was ordered

- The wrong color was ordered

- You change your mind after receiving the product

- You simply prefer a different size, style or color

Please check the size guide and product information carefully before placing your order.

If the item itself was produced incorrectly—for example, you received a different size from the one ordered—please contact us as this may qualify as a production error.

Lost or Missing Orders

If your order appears to be lost or has not arrived within the expected delivery period, please contact us at 9lives.support@gmail.com with your order number.

We will review the tracking information and work with our fulfilment partner to determine the appropriate resolution.

Please make sure your delivery address is complete and correct before submitting your order. We cannot guarantee a free replacement or full refund when an order cannot be delivered because an incorrect or incomplete address was provided.

Order Cancellations

Because orders may enter production shortly after being placed, we cannot guarantee that an order can be cancelled or changed once it has been submitted.

If you need to request a change or cancellation, contact us as soon as possible at 9lives.support@gmail.com. We will do our best to assist you, but changes or cancellations are not guaranteed once production has started.

Refunds

If a refund is approved, it will be issued to the original payment method used for your purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Need Help?

If you have any questions about your order, please contact us:

9 Lives Co.

Email: 9lives.support@gmail.com

We’re happy to help resolve genuine product or delivery issues.

This policy does not affect any rights you may have under applicable consumer protection laws.